This privacy notice describes how and why we might collect, store, use, and/or share (process) your information when you use our services, such as when you visit our website or engage with us in sales, marketing, or events. If you do not agree with our policies and practices, please do not use our Services.
Summary of key points
This summary provides key points from our privacy notice. You can find more detail in the section it links to, or use the index to jump to any section.
- We process the personal information you provide, depending on how you interact with us and the Services.
- We process your information to provide, improve, and administer our Services, communicate with you, prevent fraud, and comply with the law.
- We may share information in specific situations and with specific third parties, described below.
- Depending on where you live, applicable privacy law may give you certain rights over your personal information.
1. What information do we collect?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide when you register on the Services, express interest in our products and Services, participate in activities on the Services, or otherwise contact us. This may include: names, phone numbers, email addresses, mailing addresses, job titles, usernames, passwords, contact preferences, contact or authentication data, billing addresses, and debit/credit card numbers.
Sensitive information: when necessary and with your consent or as otherwise permitted by law, we process passport and identity-document details required to process your visa application.
Information automatically collected
In Short: Some information — such as your IP address and browser/device characteristics — is collected automatically when you visit our Services.
This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and information about how and when you use our Services. It is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
2. How do we process your information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, prevent fraud, and comply with the law, and for other purposes with your consent.
- To facilitate account creation, authentication, and otherwise manage user accounts.
- To deliver and facilitate delivery of services to you, including processing your visa application.
- To respond to your inquiries and offer support with any issues you may have.
- To send administrative information, and marketing and promotional communications where permitted.
- To protect our Services, prevent fraud, and comply with our legal obligations.
3. What legal bases do we rely on to process your information?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law — such as with your consent, to comply with laws, to provide you with services, to fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
4. When and with whom do we share your personal information?
In Short: We may share information in specific situations described in this section and/or with specific third parties.
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us — such as payment processing and application processing with the relevant immigration authorities — and require access to such information to do that work. We may also share information in connection with a business transfer, or when we believe disclosure is required to comply with the law.
5. Do we use cookies and other tracking technologies?
In Short: We may use cookies and other tracking technologies to collect and store your information.
Specific information about how we use these technologies and how you can refuse certain cookies is set out in our Cookie Policy.
6. How do we handle your social logins?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
The profile information we receive may vary depending on the provider, but will often include your name, email address, and profile picture, as well as other information you choose to make public on that platform. We will use the information we receive only for the purposes described in this privacy notice.
7. Is your information transferred internationally?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers and service providers are located in a number of countries, including Indonesia. Because we process visa applications with Indonesian immigration authorities, your information will necessarily be processed in Indonesia. We take appropriate safeguards to require that your personal information remains protected in accordance with this privacy notice.
8. How long do we keep your information?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by law.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or — if this is not possible (for example, because it is stored in backup archives) — securely store it and isolate it from any further processing until deletion is possible.
9. How do we keep your information safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security. You should only access the Services within a secure environment.
10. Do we collect information from minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
By using the Services, you represent that you are at least 18, or that you are the parent or guardian of such a minor and consent to the minor's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data.
11. What are your privacy rights?
In Short: Depending on your location, you may have rights that allow you greater access to and control over your personal information, including the right to access, correct, or delete it.
To request to review, update, or delete your personal information, please visit our data deletion request page or contact us using the details at the end of this notice. We will consider and act upon any request in accordance with applicable data protection laws.
12. Controls for Do-Not-Track features
Most web browsers and some mobile operating systems and applications include a Do-Not-Track (DNT) feature you can activate to signal your privacy preference. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
13. Do California residents have specific privacy rights?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83 permits users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes. If you would like to make such a request, please submit it in writing to us using the contact details below.
14. Do we make updates to this notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
The updated version will be indicated by an updated “Last updated” date and the revised version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
15. How can you contact us about this notice?
If you have questions or comments about this notice, you may contact us by email or by post. You can find our full contact details on our imprint page.
16. How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please visit our data deletion request page.